Other helpful information

Protecting your account details

We are aware that scammers and fraudsters now exploit social media, text messages, and emails to deceive individuals into providing personal account details, thereby gaining access to their funds.

To safeguard our customers' funds and account information, we implement the following measures:

•  We maintain a zero-tolerance stance towards suspicious activities and promptly take action on any accounts raising concerns.

•  Our dedicated anti-fraud team continuously works to protect our customers' accounts and finances.

It's essential to note that we will NEVER:

• Engage with you on Twitter through an unverified account. Our only verified Twitter handle is @zipcashapp; any others are scammers attempting deception.

• We will never ask you to send funds in exchange for any service

•  request your OTP/6 Digit Code, password, or PIN.

Here are some additional tips to enhance your account security:

1. Verify your account by following the straightforward steps outlined in our comprehensive support article.

2. Choose a robust PIN, avoiding simple combinations like "0000" or "1234."

3. Refrain from writing down your login details, password, or OTP/6 digit code.

4. Avoid sharing your password or OTP/6 Digit Code, even with close friends and family.

5. Exercise caution with links received via email, text, or social media messages from unknown or  suspicious sources. Always verify the authenticity of such messages.

6. Always log out of the app and never leave your device unattended while logged in.

7. Be mindful of the information you share on social media platforms and other websites.

By adhering to these guidelines, you can further safeguard your account and personal information 

from potential threats.