Account Sign-up FAQs

What countries does Zip Cash App operate in?

Currently, you can use Zip Cash App in Nigeria.

What can I use to sign up for an account on Zip Cash App? 

You can sign up using your email address.

Why am I unable to receive OTP?

If you're facing issues receiving OTP via SMS, try the following troubleshooting steps:

• Add an email address as an alternative login option.
• Consider using the USSD alternative login option.
• Ensure that your mobile network's Do Not Disturb (DND) setting is turned off as it may block OTP delivery.

I want to change my account currency 

Currently, we don't support currency changes for accounts. We recommend opening a new account with a different phone number and email address if necessary.

What is a Zip Cash Tag? 

Your Zip Tag serves as a username and can be your first name, last name, or nickname. Please avoid special characters and remove the word "Zip" as it's your personal username.

Can I edit my Zip Tag? 

Yes, you can edit your Zip Tag on your profile page.

How do I add my fingerprint? 

Navigate to Profile → Settings.

Toggle on Enable Fingerprints.

How do I enable or disable notifications on my app?

To customize notification settings, go to Profile → Settings → Notification Settings. You can select your preferred notification methods (push, email, SMS) or disable notifications entirely.

Why do I need to enable Transaction PIN?

The Transaction PIN provides an additional layer of security for your account and transactions.

What type of phone/device does the Zip Cash App support?

You can access Zip Cash App on both Android and iOS devices.

Is your app available on the web version?

No, the Zip Cash App is currently not available on the web.

What option do I select on the login page when I want to create a new account? 

To sign up for a new account, select the "Open free account" option.

What option do I select when I want to log in to my existing account?

To access an existing account, use the "I have an account" option.

I am not 18 years yet, can I use your app? 

You must be 18 years or older to sign up and verify a Zip Cash App account.

Can I have more than 1 Zip account?
No, we do not support multiple accounts. You can only sign up for and verify one account with Zip Cash App.