At times, connectivity issues may result in customers experiencing delays in receiving their withdrawn or cashed-out funds in their bank account, beyond the estimated timeline provided on the app.
Rest assured, we're actively monitoring your transaction to ensure it arrives in your mobile money or bank account as swiftly as possible.
Should the delay persist beyond the standard period, please provide the following transaction details:
1. The amount you cashed out
2. The Zip Cash Account or Bank account number you cashed out to
3. Access your Zip Cash App account, locate the transaction in question, and share the Transaction ID with us for further assistance.
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